Cutting out the middleman

You might find it surprising to learn that the chief executive of the Association of British Travel Agents has been quoted as saying that "tourism can kill tourism", lamenting the effects on cities, their people and their economies. However, it may well seem less surprising when you discover that Mark Tanzer's complaint focuses specifically on the surge of tourists using home-letting services like Airbnb - tourists who have bypassed travel agents, in other words...